Shipping policy

Shipping Policy

Resurge Watch Co LLC, Missouri · support@resurgewatchco.com

1. Where we ship

United States addresses only for the first run. Outside the US? Join the list and we'll tell you first if a future run ships internationally. We don't ship to freight forwarders or package-forwarding addresses. If an order is going to one, we'll cancel it and refund you in full. PO boxes and APO/FPO addresses are welcome. Those orders always ship by USPS, because UPS doesn't deliver to them.

2. When your order ships

  • In-stock orders ship within 1 to 3 business days of your order, Monday to Friday, except holidays.
  • Preorders ship by the estimated date shown at checkout. We open preorders only after our manufacturer confirms a ship date in writing.
  • If we can't ship on time, we email you before the estimated date passes with a new estimated date. You can wait, or cancel for a full refund, which we issue within 7 working days.

3. Carrier, cost and delivery time

  • Carrier: we ship every watch by USPS Priority Mail. If USPS can't handle a shipment, we send it by UPS instead. Either way, it ships insured for its full value, with tracking and a signature required on delivery (see section 4).
  • Shipping cost: free on every order to a US address.
  • Delivery time after it ships: USPS's published estimate for Priority Mail is 1 to 3 business days. That's the carrier's estimate, not a guarantee.

4. Insured, signature required

  • Every watch ships insured for its full value. If something goes wrong in transit, you deal with us, not the carrier or the insurer.
  • Every watch requires a signature on delivery, and the signature can't be waived. It protects you and the watch.
  • If nobody's home, the carrier usually leaves a notice and tries again or holds the package for pickup. If the package comes back to us undelivered, we'll email you to arrange another delivery.
  • Reshipping: if the carrier caused the problem, we reship once, free. If the package comes back because the address was wrong or incomplete, the delivery was refused, or it wasn't picked up, we reship at cost: you pay the actual postage, insurance and signature fee for the new shipment, and we tell you the amount before it goes out.

5. Address and tracking

  • Please check your shipping address at checkout. We ship only to the address on the order and can't change it after the watch ships.
  • If an address is wrong or incomplete and the package comes back, the reshipping terms in section 4 apply.
  • We email you a tracking number when your watch ships.

6. Late, lost or missing packages

  • Late: if tracking hasn't moved for 5 business days, or the package is more than 5 business days late, email support@resurgewatchco.com. We open a trace with the carrier.
  • Lost: once the carrier confirms the package is lost, we ship a replacement if one is available, or refund you in full. We handle the insurance claim.
  • Marked delivered, but you don't have it: email us within 7 days of the delivery date in tracking. Because every delivery takes a signature, we'll ask the carrier for the signature record and GPS scan, then work it out with them and our insurer. If the carrier finds it went to the wrong address or the signature isn't valid, we replace or refund. If someone at your address signed for it, we'll help you trace it, but we may not be able to replace it.
  • Please report any problem within 30 days of the ship date. After that, carriers and insurers may not accept a claim.

7. Damaged in transit

  • Email support@resurgewatchco.com within 7 days of delivery with photos of the shipping carton, the inner box and the watch.
  • Keep all packaging until we've settled it. The carrier or insurer may need to see it.
  • We pay shipping both ways and repair, replace or refund in full.

8. Sending a watch back to us

  • Returns: you pay shipping and insurance to us, and the risk is yours until it arrives, unless the watch arrived damaged or defective (then we pay). See Returns & Refunds.
  • Warranty repairs: you pay shipping to us, and we pay for insured, signature-required shipping back to you. See Warranty.

9. Questions

support@resurgewatchco.com. We reply within 1 to 3 business days.